Privacy Policy

This website is owned and run by HOT FLUSH LIMITED, trading as Positive Pause. In this privacy policy, when we say “our services”, we are referring to everything we make available on this website and any other products and services that we may offer from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this privacy policy.

We are totally committed to respecting your privacy rights and recognise the importance of protecting any personal information about you that you share with us. This privacy policy sets out how we will respect your privacy rights and how we will collect, store, and use any personal information that you share with us.  This privacy policy should be read in conjunction with our Terms & Conditions

If you are under 16, you must inform a parent or guardian about this privacy policy and you must obtain their agreement to this privacy policy before sharing any personal information with us.

We collect personal information about you when you register with us, use our services, or interact with us in any other way, such as via social media, or by clicking on an advert.

By registering with us and/or or using our services, you consent to our collection and use of your personal information in line with this privacy policy. The information we collect about you might just be your name and email address, but it could also for example be your home address, your response to a survey we conduct, when you access this website and for how long, or photographs and any other content you share with us when you use our services.

We collect information about your use of our services using cookies, which are sent by us to your computer or other device and which we can access when you visit this website again in the future.  Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Virtually all websites today use cookies.

Whenever you share any personal information with us, we will use it only in accordance with applicable law and only for the purposes identified in this privacy policy.

We may use that personal information for several purposes, including: (a) safety, security, health, training, and administrative purposes; (b) market analysis (c) developing, improving, advertising and marketing our services; (d) studies, research and development; (e) user surveys; (f) where required by law or in connection with a legal proceeding or disputes; and (g) any other uses set out in our [link to] terms and conditions of use.

We may collect and may use third parties to collect and share with us, information from visitors to this website and analyse that to understand how people use this website. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organisations, but the information we provide will not include details that would allow these organisations to identify you.

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit this website or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third-party advertising agencies and networks, to advertise our own, or third-party, products and services to you when you visit third-party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our [link to] cookie policy.

If you give us feedback, we may use it to improve our services and we may also publish it online or offline to promote our services. If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and your e-mail address, which will not be published, but which we may use to contact you in relation to your comment.


If you follow us or interact with us on any of our pages on third-party social media platforms, such as Instagram, Facebook, and Twitter, any information you provide will be subject to the third party’s privacy policy, as well as to this privacy policy.

Every now and again, we may ask you for your opinion on our services and the products you have purchased from us. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

From time to time, we may engage third-party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with the products, services or information you ask for, or for interest-based advertising.

We may pass your information on to one or more of the following organisations:

(i) data processing companies, mailing houses and other third-party suppliers working on our Group’s behalf;

(ii) ad-serving agencies and other advertising intermediaries;

(iii) credit reference or fraud prevention agencies, which may keep a record of that information;

(iv) regulatory bodies, government and enforcement agencies, such as the police.  If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.


We collate information about website traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.


We, or our third-party business partners, may also ask you if you want to receive marketing if you enter a promotion, or attend an event thrown or sponsored by us.
You have the right to ask us not to use your personal information for marketing. At all times, we offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively, you can change your marketing preferences by logging into My Account. To opt-out of direct mail, please contact our Customer Care team: [contact details].


If you tell us that you do not want to receive direct marketing, we may still contact you in order to provide you with the products and services you request and for administration purposes.

You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact our privacy officer at [insert details]. You may need to pay a processing fee.


You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please email us at admin@positivepause.co.uk

We have in place appropriate safeguards to ensure the security, integrity and privacy of any personal information you share with us. Our services may contain hyperlinks to websites that are owned and operated by other organisations. Those websites have their own privacy and cookie policies and we encourage you to read them. They control how your personal

information is used when you give it to these other organisations, or when they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites, or for the privacy practices of websites run by other organisations.


We need to be able to update this privacy policy from time to time, so you may want to check it regularly and in any event each time before you give us personal information.

If you require further information about our privacy policy, please email admin@positivepause.co.uk